Refund policy

1. Refunds & Replacements Eligibility

We will offer a refund or replacement only under the following conditions:

• You received the wrong product (wrong size, color, or design).
• The product is defective or damaged on arrival.
  

In these cases, please contact us within 5 days of delivery with:

• Your order ID
• A clear photo of the issue
• A short description of the problem

Our team will review the case, and if eligible, a refund or a free replacement will be issued.

2. Non-Refundable Situations

We do not offer refunds or replacements for:

• Buyer's remorse or change of mind
• Incorrect sizing ordered by the customer (Please refer to our detailed size chart before placing an order)
  
• Delays caused by courier partners (we'll help escalate if needed, but refunds won't be issued)

3. Cancellation Policy

• Orders can be cancelled within 1 hour of placing them. After that, we begin production and cannot process cancellations.

4. Refund Timeline

If a refund is approved, it will be processed to your original payment method within 7–10 business days.